After we receive this information, we will contact you confirming
this install, quoting you of the total cost and also to ask for your server's
password. No work from us will be done until we get your final confirmation and payment.
Is There a Demo of Dada Mail Available? I would like to test drive the program out before
I commit to a paid installation.
There is, see:
I don't know if I meet the requirements for Dada Mail to run on my server
account. How would I know?
For us to do an installation, please make sure your account meets the
- The ability to run CGI scripts.
- Hosted on a Unix-like server. These include: FreeBSD,
Linux, MacOSX. This does not include Windows NT, 2000,
- At least Perl 5.8.1
- cronjob/scheduled tasks support. Although not required for the core of the program, we highly recommend it. Cronjobs are required for the Scheduled Mailer (Beatitude) to work.
Complete system requirements are listed here and we do have a list of Dada Mail-friendly hosts if you're having trouble deciding on a new host.
If you are unsure on how to find this information, you may want to email
your webhost and see if they have the resources available for Dada Mail.
I am interested installing a custom CGI script on my account.
It has the following requirements to meet:
* Hosted on a Unix/Linux server (not a Windows-based server)
* The ability to run custom CGI scripts
* Perl version 5.8.1 or later
* The Berkeley DB File Perl module (DB_File.pm), GDBM_File.pm, MySQL or Postgres
* The ability to send out emails - either using the sendmail command or via an SMTP connection
* The ability to set cronjobs/scheduled tasks
Also, does my account have any restrictions with the number of emails that
may be sent out in a given time? This application has the ability to throttle
mail sending to stay within limitations that may be imposed.
Does my account meet these requirements? If not, is there an
upgrade to a plan that does?
You may also want to research your webhost's Terms Of Service regarding
mailings lists. Some do not allow mailing lists to be set up. Others have
limitations to the amount of email that can be sent out at one time. Limitations
can be worked around, but it's best not to break the TOS with your webhost.
Please note: it is your responsibility to find this information out: If we receive your installation request, ask for the login details and installation fee, receive the total funds and installation fee, complete the upgrade/installation give you the details of the installation and then you use the program to only then find that there is some limitation in your hosting account that you did not tell us in advance, we will not issue a refund.
What's the Warranty/Support for a Pro Dada Install/Upgrade?
We encourage that all new installations and upgrades be tested by our
clients, as soon as an installation/upgrade is ready.
If you do find a problem, please! let us know! There is a timeframe
of 14 days between when a paid installation/upgrade is complete where we
will try to fix any and all issues that you may have, provided that
we deem the problems you're experiencing bugs in the program itself.
we cannot resolve the problems you are having to our own standards, we'll give you the option to ask for a refund. This DOES NOT include a scenario where you attempt to overload Dada Mail with too many susbscribers for which your hosting account is realistically suited for.
Bugs in the program are found and are resolved. We do release versions of Dada Mail that are primarily bug fix releases. As well as the 14 day money back guarantee, we will be happy to upgrade your Pro Dada installation/upgrade with any bug fix release we put out, for a period of 30 days, from your paid installation/upgrade.
When Do You Start Working On My Installation/Upgrade?
We will start working on your installation/upgrade as soon as we have
received the proper login information to do the job - usually access via
FTP/ssh and your hosting control panel login, and when we have been given the go-ahead to start by you, confirming
that the price for the installation/upgrade is correct and what you expect.
If we find that we need more information, we'll let you know. We try to be timely on our installations, but if we continue to need further information, we can only estimate the time that we can finish, based upon when we get all the information needed to the installation. This information is usually just your FTP login and web-based control panel login information, but in some cases, could mean more - especially if you host yourself on your own custom environment.
In detail, how will you install Dada Mail (changes to my account, locations
of saved files, etc) ?
Our number one concern when installation Dada Mail is security.
Because of this, we take as many precautions as possible. We:
- Save the directory list information (list settings, subscriptions lists,
archives) in a location that's inaccessable to someone using a web browser,
and also, by default, hidden to anyone using an FTP client or connected
to your site via ssh.
- Encypt the main, Dada Root Password. This encryption cannot be cracked
in any way except brute force - in other words, guessing every single
Our next concern when installing Dada Mail is upgradability
We feel that it's important to keep current with the newest version of
Dada Mail as painlessly as possible. To do this, we
- Set up multiple directories for each kind of list information
- Save any configuration changes to the program in an outside configuration
file - no need to reconfigure the program when a new version comes out.
- Make sure backup information is being saved. Sometimes, server software
upgrades break Dada Mail. We'll make sure that such upgrades that may
break Dada Mail can be recovered easily.
When installing Dada Mail, we will be placing one new directory in the cgi-bin of
your hosting account. We will be placing one new directory in your hosting
account's home directory to save list information. No other changes to
your account will be made.
Installations are tested to make sure:
- List creation is working properly
- List subscription/unsubscription is working properly
- All email sending works using the sendmail command (not directly through
SMTP) and using the PlainText backend. (If you would like the SQL backend,
please just let us know the permissions to your MySQL or, Postgress server)
If you have any other questions/concerns on what the program can do or
how it's set up, please let us know beforehand, not during and not after
an installation is done. Giving us your account password after we get back
to you is your confirmation that the installation/upgrade will commence
How can I pay you?
Currently, we can accept PayPal, credit cards via Google Checkout or a check mailed to
us. If none of these methods work, please let us know before we
start an installation/upgrade. We do prefer PayPal/Google Checkout, for convenience.
When Do You Expect Payment?
Payment is expected after we finalize what you would like installed, right
before we start work for all installations. Receiving payment is our signal that you have confirmed that you would like the installation/upgrade.
For all installations and upgrades, if the installation/upgrade is cancelled by the client (you) before we have completed the installation, we will refund no less than half of the payment back, at our discretion.
Once we have completed the installation, there is no continued, direct email or phone support
for the installation, unless specified by a separate agreement.
If you have a problem, please use the message
boards for free, community support, or contact us directly for paid support. We want you to succeed with Dada Mail and the best way to do that is to join the Dada Mail community!
What else do you need from me, before you can get started?
Other than Payment and your correct Login Permissions, you do need to have a working hosting account. For us, this means that you can give us a username/password combo that allows both of us to add/edit/delete files in your public html directory.
We are not going to set up your hosting account for you.
This includes setting up a hosting account on a Virtual Private Server, co-located server, dedicated server or anything like that - we're not going to do it. Before we come in, we need at the very least, a website up and permissions to install the program on. Setting up a hosting account is well beyond the pale of installing Dada Mail.
What is the timeframe from installation request to finished installation?
Depending on how busy we are, this can be anywhere from the same day to
about a week, the average being 3 days. When we answer your request for
installation, we will give you a fairly accurate timeframe as to when the
installaton/upgrade will be completed. We will contact you if we have to
make any ammendments to this timeframe. If you need the program installation
in a hurry we may be able to accomodate for a slightly higher installation/upgrade
price for the "convenience".