Hard Bounces Incrementing By 1

[DennyP]

I am running version 5.0.3. During Bounce Handling the hard bounces are only getting 1 added to the count instead of adding 4 as I have configured. Any thoughts? Here is an example.

List: newsletter
Email: bareassets@tampabay.rr.com

Status: 5.1.1
Final-Recipient: rfc822; bareassets@tampabay.rr.com
Remote-MTA: dns; hrndva-smtpin01.mail.rr.com
smtp_code: 550
X-Postfix-Sender: rfc822; bounce@dennyp.com
Action: failed
Reporting-MTA: dns; dennyp.com
Bounce_To: bounce@dennyp.com
Bounce_From: MAILER-DAEMON@dennyp.com (Mail Delivery System)
reason: 550 5.1.1 - Invalid mailbox: bareassets@tampabay.rr.com
std_reason: user_unknown
host: tampabay.rr.com
Arrival-Date: Tue, 29 May 2012 14
Message-Id:
Diagnostic-Code: smtp; 550 5.1.1 - Invalid mailbox: bareassets@tampabay.rr.com
X-Postfix-Queue-ID: BA9DA3890006
Bounce_Subject: Undelivered Mail Returned to Sender

* Using Rule: unknown_bounce_type
* Adding 1 to Scorecard for bareassets@tampabay.rr.com. (Removal at or above score:10)

List: newsletter
Email: davepiel@aol.com

Status: 5.1.1
Final-Recipient: rfc822; davepiel@aol.com
Remote-MTA: dns; mailin-02.mx.aol.com
smtp_code: 550
X-Postfix-Sender: rfc822; bounce@dennyp.com
Action: failed
Reporting-MTA: dns; dennyp.com
Bounce_To: bounce@dennyp.com
Bounce_From: MAILER-DAEMON@dennyp.com (Mail Delivery System)
reason: 550 5.1.1 : Recipient address rejected: aol.com
std_reason: user_unknown
rejected: aol.com
host: aol.com
Arrival-Date: Tue, 29 May 2012 14
Message-Id:
X-Postfix-Queue-ID: 4C40110605E4
Diagnostic-Code: smtp; 550 5.1.1 : Recipient address rejected: aol.com
Bounce_Subject: Undelivered Mail Returned to Sender

* Using Rule: unknown_bounce_type
* Adding 1 to Scorecard for davepiel@aol.com. (Removal at or above score:10)

[justin]

Looks to me that it should also be a hard bounce, but yeah, Dada Mail is scoring it with a soft bounce score, since it's only hitting the, "unknown_bounce_type" rule, which gives it a softbounce score - basically if nothing gets matched, it gets this rule.

Can you set Bounce Handler to forward you bounces for a little bit, and see if you can't find the bounce that's causing this? If so, post the complete source of the bounce here, and I'll see if I can't tweak Bounce Handler to score that bounce correctly,

[DennyP]

I've set the Bounce Handler to forward me the data after processing. Once I have a few I will post them. Currently every bounce is getting a 1 added regardless of the type.

Thank you.

[DennyP]

I checked the box to have the Bounce Handler forward the bounce messages to the list owner. I had a couple of bounces come in but no email was received by the list owner.

I will try again when I send out my next newsletter in a week or so.

[DennyP]

I've uploaded a file containing 3 or 4 examples of the bounce emails with header and error information for some hard bounces where the counter was incremented by only 1 instead of by 4 as set in the parameters.

[DennyP]

Is more information from me required for someone to diagnose this?

[DennyP]

This problem is still happening. Any help out there would be appreciated.

[DennyP]

I'm still having this problem. Anyone out there with any help? Thanks.

[DennyP]

I'm still having this problem. Is there anyone from the support team out there?

[DennyP]

My problem is still occurring. Is there anyone supporting the product?