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4.8.2 - Error when adding email addresses

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4.8.2 - Error when adding email addresses

Postby DennyP » Thu Feb 16, 2012 11:28 am

While trying to import a csv file of email addresses, I get the following error. What might the cause be?

Program Error (Server Error 500)
More information about this error may be available in the server error log and/or program error log.
CGI open of tmpfile: Permission denied

I have been able to access other areas of the Dada Mail program like the Bounce Handler and Tracking functions.

Where should I look for a permissions problem? Thanks.
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Re: 4.8.2 - Error when adding email addresses

Postby justin » Thu Feb 16, 2012 2:02 pm

I have been able to access other areas of the Dada Mail program like the Bounce Handler and Tracking functions.


Do you also have the Log Viewer installed? Does it say anything in the error log?

And how big is this .cvs file you're trying to import? If it's hyooooge, things may fail.
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Re: 4.8.2 - Error when adding email addresses

Postby DennyP » Thu Feb 16, 2012 2:29 pm

The Log Viewer reports:
There are no Dada Mail logs set.


The csv file has about 10-20 entries in it and is 722 bytes long.
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Re: 4.8.2 - Error when adding email addresses

Postby justin » Thu Feb 16, 2012 3:23 pm

No logs? That certainly is strange.

And the file isn't big, OK - can you attach it to a reply on this thread? I'll see if it gives me the same problems (see the, "upload attachment" tab),
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Re: 4.8.2 - Error when adding email addresses

Postby DennyP » Thu Feb 16, 2012 4:20 pm

I'm trying to upload the file but I get an error that the extension txt is not allowed. I tried txt and that was rejected. I also tried with no extension and that was rejected. What extension is acceptable?
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Re: 4.8.2 - Error when adding email addresses

Postby justin » Thu Feb 16, 2012 6:01 pm

Weird, you are correct .I've changed the settings on the boards to allow both .csv and .txt. Can you try again?
Attachments
subs.txt
subs.txt
(41.93 KiB) Downloaded 92 times
subs.csv
.csv of subscribers
(41.93 KiB) Downloaded 94 times
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Re: 4.8.2 - Error when adding email addresses

Postby DennyP » Thu Feb 16, 2012 8:00 pm

Here it is.
Attachments
addemail0216.txt
(758 Bytes) Downloaded 94 times
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Re: 4.8.2 - Error when adding email addresses

Postby justin » Thu Feb 16, 2012 11:41 pm

Not quite sure, as it is working for me - no error, just imports in fine.

ss.jpg
ss.jpg (94.17 KiB) Viewed 1209 times


I am using a slightly newer version of Dada Mail - 4.9.1, but offhand, I can't think of any bugs that would affect you, in regards to this.

The original error message may be of help:

Code: Select all
CGI open of tmpfile: Permission denied


Sometimes file uploading is disabled via a configuration of the web server. Have any idea if you web server has disabled file uploading? Is there a mod_security setting mucking things up? If you simply copy and paste this list into Dada Mail (Under, Add a Bunch of Subscribers) does it work?
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Re: 4.8.2 - Error when adding email addresses

Postby DennyP » Fri Feb 17, 2012 8:12 am

The copy and paste worked fine.

I was able to use the upload method for months prior to this last time. I also can upload into other programs on my server.

I expect that there is a mod setting that got mucked up. But I don't know what directories or files within the Dada system to look at. Can you point me as to where to look? Thanks.
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Re: 4.8.2 - Error when adding email addresses

Postby justin » Fri Feb 17, 2012 1:31 pm

Well, the error points to perhaps the server's tmp file not being available anymore - that could have just been something that the admin decided to turn off for the time being. I can't really comment on those other apps or how they're getting it to work, unfortunately,
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