Mass Mailing Count Malfunction

From: "Bruce Harper bharper@PROTECTED [Dada Mail Developers]" <dadadev@PROTECTED>

Date: May 19th 2016

Every so often one of our scheduled mass mailings gets hung and needs to be restarted. The error that shows up is

Warning: $mass_mailing_count: 4286 is not the same as $new_count: 4298

Typically the count is off by 1 with today's large disparity a bit unusual. Pausing then restarting the mailing gets things back on track, but it the problem crops up early in the send out it may not be discovered for a couple of hours, which delays sending of a time-sensitive message.

Listed below are the various lines from the log files from around the time the problem started. There was nothing unusual in the system.log at the time of the problem.

Question is, why might the count get out of whack and is there a way to prevent it?

Bruce in Blacksburg

Virginia Tech Webmaster

---------

sendout-vtfsnews1-list-20160519011605.09668203_at_vt.edu-log.txt

[Thu May 19 06:18:10 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4282

[Thu May 19 06:20:10 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4283

[Thu May 19 06:22:10 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4284

[Thu May 19 06:24:10 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4285

[Thu May 19 06:25:12 2016] mass mailing is reporting that it should be restarted from PID:33972

[Thu May 19 06:25:12 2016] Mass Mailing Starting: Message-Id: 20160519011605.09668203_at_vt.edu Subject: Message Started: Thu May 19 01:16:20 2016 Mailing Amount: 4962

[Thu May 19 06:25:12 2016] Queueing is enabled.

[Thu May 19 06:25:12 2016] $status->{queue_place} 0

[Thu May 19 06:25:12 2016] This message is below the mass mailing limit and shouldn't have delays in sending.

[Thu May 19 06:25:12 2016] $status->{percent_done} is reporting 86

[Thu May 19 06:25:12 2016] About to fork off mass mailing...

[Thu May 19 06:25:12 2016] Mass Mailing Starting.

[Thu May 19 06:25:12 2016] opened MAILLIST

[Thu May 19 06:25:13 2016] Batching Enabled: 1, Batch Size: 100, Batch Sleep: 2

[Thu May 19 06:25:31 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4286

[Thu May 19 06:25:34 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4287

[Thu May 19 06:25:37 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4288

[Thu May 19 06:25:41 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4289

[Thu May 19 06:25:44 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4290

[Thu May 19 06:25:48 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4291

[Thu May 19 06:25:51 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4292

[Thu May 19 06:25:54 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4293

[Thu May 19 06:25:58 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4294

[Thu May 19 06:26:01 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4295

[Thu May 19 06:26:04 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4296

[Thu May 19 06:26:08 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4297

[Thu May 19 06:26:10 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4298

[Thu May 19 06:26:10 2016] [vtfsnews1] Mass Mailing:<20160519011605.09668203@PROTECTED> Warning: $mass_mailing_count: 4286 is not the same as $new_count: 4298

[Thu May 19 06:26:11 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4299

[Thu May 19 06:26:11 2016] [vtfsnews1] Mass Mailing:20160519011605.09668203_at_vt.edu Warning: $mass_mailing_count: 4298 is not the same as $new_count: 4299

[Thu May 19 07:56:19 2016] mass mailing is reporting that it should be restarted from PID:39078

[Thu May 19 07:56:19 2016] Mass Mailing Starting: Message-Id: 20160519011605.09668203_at_vt.edu Subject: Message Started: Thu May 19 01:16:20 2016 Mailing Amount: 4962

[Thu May 19 07:56:19 2016] Queueing is enabled.

[Thu May 19 07:56:19 2016] $status->{queue_place} 0

[Thu May 19 07:56:19 2016] This message is below the mass mailing limit and shouldn't have delays in sending.

[Thu May 19 07:56:19 2016] $status->{percent_done} is reporting 86

[Thu May 19 07:56:19 2016] About to fork off mass mailing...

[Thu May 19 07:56:19 2016] Mass Mailing Starting.

[Thu May 19 07:56:19 2016] opened MAILLIST

[Thu May 19 07:56:19 2016] Batching Enabled: 1, Batch Size: 100, Batch Sleep: 2

[Thu May 19 07:56:37 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4300

[Thu May 19 07:56:41 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4301

[Thu May 19 07:56:44 2016] "Virginia Tech News Daily Email Subscriber" <@vt.edu> sent message #4302

errors.txt

[Thu May 19 06:25:10 2016] mail.cgi: problems sending FROM:<> command to SMTP server. at DADA/App/MassSend.pm line 409.

[Thu May 19 06:25:12 2016] mail.cgi: restart_with set to: 20160519011605.09668203_at_vt.edu at DADA/Mail/Send.pm line 1086.

[Thu May 19 06:25:12 2016] mail.cgi: Reloading message... (33972) at DADA/Mail/MailOut.pm line 1822.

[Thu May 19 06:25:14 2016] mail.cgi: returning message id<20160519011605.09668203@PROTECTED> at DADA/Mail/MailOut.pm line 2645.

[Thu May 19 06:26:10 2016] mail.cgi: problems sending, "RSET" command to SMTP server. at DADA/App/MassSend.pm line 409.

[Thu May 19 06:26:10 2016] mail.cgi: [vtfsnews1] Mass Mailing:<20160519011605.09668203@PROTECTED> Warning: $mass_mailing_count: 4286 is not the same as $new_count: 4298 at DADA/App/MassSend.pm line 409.

[Thu May 19 06:26:11 2016] mail.cgi: [vtfsnews1] Mass Mailing:20160519011605.09668203_at_vt.edu Warning: $mass_mailing_count: 4298 is not the same as $new_count: 4299 at DADA/Mail/MailOut.pm line 2645.

<snip>

[Thu May 19 07:56:19 2016] mail.cgi: restart_with set to: 20160519011605.09668203_at_vt.edu at DADA/Mail/Send.pm line 1086.

[Thu May 19 07:56:19 2016] mail.cgi: Reloading message... (39078) at DADA/Mail/MailOut.pm line 1822.

[Thu May 19 07:56:20 2016] mail.cgi: returning message id<20160519011605.09668203@PROTECTED> at DADA/Mail/MailOut.pm line 2645.

dada.txt

[Thu May 19 06:24:56 2016] vtnewsHTML 00.000.000.0 login remote_host:, ip_address:00.000.000.0

[Thu May 19 06:25:12 2016] vtfsnews1 00.000.000.0 Restarting List Sending Internal ID: 20160519011605.09668203_at_vt.edu

[Thu May 19 06:25:12 2016] vtfsnews1 00.000.000.0 Mass Mailing Starting Message-Id: 20160519011605.09668203_at_vt.edu Subject: Message Started: Thu May 19 01:16:20 2016 Mailing Amount: 4962

[Thu May 19 07:56:12 2016] vtnewsHTML 00.000.000.0 login remote_host:, ip_address:00.000.000.0

[Thu May 19 07:56:19 2016] vtfsnews1 00.000.000.0 Restarting List Sending Internal ID: 20160519011605.09668203_at_vt.edu

[Thu May 19 07:56:19 2016] vtfsnews1 00.000.000.0 Mass Mailing Starting Message-Id: 20160519011605.09668203_at_vt.edu Subject: Message Started: Thu May 19 01:16:20 2016 Mailing Amount: 4962

[Thu May 19 08:35:44 2016] vtfsnews1 00.000.000.0 Mass Mailing Completed Message-Id: 20160519011605.09668203_at_vt.edu Subject: Message Started: Thu May 19 01:16:20 2016 Finished: Thu May 19 08:35:33 2016 Mailing Amount: 4962

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